Marketplace Blocked Your Account After a Fire

Why Marketplaces Block Accounts

After warehouse fires, many sellers face the same situation: you try to log in and download documents, intake records, inventory data — everything you need for an insurance claim or court. No access.

This is not a technical glitch. The logic is cynical but simple: no documents from the account, no claim in court.

By blocking access, the platform attempts to:

• deprive you of your evidence base,
• impose its own “virtual” damage figures,
• buy time while the data permanently disappears.

Every day of delay means lost evidence. But there is a way out.

Method 1. API Keys

The seller dashboard may be blocked, but API keys often remain active for some time after the lockout. Using the API, you can download:

• current warehouse inventory,
• intake and shipment history,
• settlement reports.

If you work with third-party analytics services (MPStats, Moneyplace, and others), check right now whether they can still pull your data.

Method 2. Notarized Inspection Protocol

A notary can certify:

• the fact of the blockage itself (screenshots with certified date and time),
• the last data you managed to save before the lockout,
• your support correspondence (tickets and responses from the platform).

A notarial inspection protocol is an official document that courts accept as proper evidence. It captures the situation at a specific point in time and protects you from the marketplace’s argument that “there was no data.”

Method 3. Primary Documents Outside the Seller Panel

Even with the panel completely locked, you should have primary documents elsewhere:

• From suppliers and manufacturers: invoices and universal transfer documents (UTDs) for the goods delivered to the warehouse.
• In electronic document management systems (EDM): if you used electronic document exchange, all records are stored with the EDM operator (Diadoc, SBIS, and others), independently of the marketplace.
• At your bank: account statements confirm the purchase cost of your goods.
• At the supplier’s warehouse: acceptance records showing quantity and condition of goods transferred.

Method 4. Court-Ordered Disclosure

A court has the authority to compel the marketplace to disclose data, backed by financial penalties for non-compliance (Article 308.3 of the Civil Code). Once we have a legal position and your primary documents, we file a motion to compel evidence disclosure at the pre-trial stage.

A marketplace that evades compliance with a court order risks judicial penalties and reputational damage that far outweigh the amount of any individual claim.

Action Plan When Locked Out

1. Immediately: test your API keys and try to download data through integrations.
2. Within 24 hours: contact a notary to certify the fact of the blockage.
3. In parallel: collect all primary documents from suppliers and EDM systems.
4. Within a week: consult a lawyer to form a legal position and send a formal claim.

Do not wait for the data to be permanently erased. Courts take into account a party’s actions to preserve evidence — the earlier you started documenting the situation, the stronger your position.

Read Also

• Warehouse Fire on a Russian Marketplace: 3 Steps to Preserve Evidence Before Data Disappears
• Notarial Evidence Preservation After a Warehouse Fire: Why Screenshots Are Not Enough

Have you been locked out of your seller account or denied access to reports and inventory data? Contact us — we will help you extract available data, document the violations, and build an evidentiary foundation that will hold up in court.