Articles & Publications
Consumer Protection
Product returns, substandard services, patient rights, insurance denials, and consumer litigation.
Investment Deposit vs Bank Deposit: Why the Name Matters
A manager offered a 'reliable deposit' at 18%. A year later the client got back 200,000 of 5 million — six words in a contract heading decided everything.
New Year Legal Traps: Five Mistakes That Lead to Fines
Laws don't take a holiday break. Five legal risk zones that cause the most problems during the New Year period and how to stay on the right side of them.
Guide for Online Sellers
Consumer abuse exploits strong consumer protection law. We cover key tools: a proper offer, photo evidence, the 7-day return rule, and order exemptions.
Five Steps When the System Works Against You
A bureaucracy ignores you, an employer pressures you, a counterparty stalls. Five tactical steps to shift from victim to claimant in any legal dispute.
Four Anti-Fraud Tools Russians Got in 2026
Russia's 2026 laws gave citizens four concrete defences against fraud — what each one does, where it falls short, and whether to switch it on.
Drunk Passengers on a Flight
An airline allowed a drunk passenger to board and they caused a disturbance. The flight was delayed or your journey was ruined.
Online Returns Made Easier
The Constitutional Court simplified online returns. Consumers choose between delivering items or having sellers collect them. Here is what changed.
Serial Consumer Litigants
A checkbox consent can trigger a professional consumer claim. We explain how serial consumer litigants operate and how to protect your business.
Patient Rights at a Private Clinic
A paid clinic is your service provider under a contract, and you are a consumer with rights. Poor service, undisclosed risks, charges for unnecessary tests?